Telecom companies are confronted with a unique set of problems that originate from traditional technology practice and customer requirements. The need to converge applications, networks and content in this new, digitized world has become the next path-breaking challenge providing integrated user experience via application of convergence technologies.

Consumers today seek information in real time, wherever they may be in order to enhance their lifestyle by using mobile applications to source information, leisure and professional data.

With the arrival of high speed networks and smart phones, the popularity of mobile applications has risen tremendously. IT plays an important role in development of integrated mobile applications which has seen a big surge in demand by mobile users. In addition, mobile users make use of various telecom services like SMS, MMS, Alert services, Internet, Email Push, etc. All these services are made possible through the application of information technology.