Rinira Technologies with its state-of-the-art infrastructure, provide strong round-the-clock technical support to our global customers with an experienced and well-informed support team. With unlimited access and 24/7 availability to our technical support team, we can guide you through and help you resolve complex issues, answer technical queries and fix bugs.
Long term agreements require uninterrupted and continuous support. Rinira Technologies Support Services help to settle problems outlined in the Service Level Agreement (SLA).
In the event of escalation, our qualified technical staff is equipped to help you swiftly resolve your issues. Rinira has developed a competent Global Escalation Management process to keep you up to date about your escalated case status at every step.
|Hours of operation||24 Hours/Day for 7 Days a Week|
|Method of Access||Telephone / Email|
|Response Method||Telephone / Email|
|Access to Rinira Technologies website||Yes|
|Number of Support Requests||Unlimited|
|Target Response Times:|
|Critical (Severity 1)||30 minutes or less: 24x7|
|Major (Severity 2)||4 business hours|
|Minor (Severity 3)||8 business hours|
|Cosmetic (Severity 4)||12 business hours|
Rinira's Customer service is a chain of procedures planned to improve the extent of customer satisfaction. Our objective is to not only to assist you have a pleasant experience, but to offer you an experience that is beyond your expectations.
We now have a capability in all areas of SMAC (Social, Mobile, Analytics, Cloud) with experts in each of the fields powering our service offerings. Do contact us for any of your needs in any of these areas.
Rinira is a proud member of India's largest association of Software and Services Companies. We continue to participate in seminars and conferences to keep us abreast of latest advances and innovations.
Rinira is now certified to provide high quality solutions with reliable, repeatable processes that exceed customer expectations.